Question 1

What is a Viva Riva vending machine?

Accepted Answer

A Viva Riva vending machine is a premium, fully managed retail solution designed for hotels and hospitality spaces. It offers guests convenient access to carefully selected essentials, enhancing their experience while creating additional revenue for the property.

Question 2

How do Viva Riva vending machines work?

Accepted Answer

We handle the entire process, from installation and product curation to stock monitoring and maintenance. The hotel simply receives refill packs when needed and restocks the machine in a matter of minutes.

Question 3

What makes Viva Riva better than traditional vending machines for hotels?

Accepted Answer

Traditional machines are designed for snacks. Viva Riva machines are designed for hotel guest behavior: forgotten essentials, pool items, travel gadgets, beauty minis, kids’ products, and on-the-spot needs. They also match hospitality aesthetics, making them ideal for luxury hotels, resorts, and serviced apartments.

Question 4

Which types of properties are suitable for Viva Riva machines?

Accepted Answer

Any hotel or property with regular guest or resident traffic can benefit from a Viva Riva vending machine, including city hotels, luxury resorts, beach and golf resorts, serviced apartments, and residential buildings. If people stay on your property, there is demand for on-site access to essential products.

Question 5

Can Viva Riva vending machines be placed in other types of properties?

Accepted Answer

Yes. Viva Riva vending machines are also suitable for gyms, spas, coworking spaces, airports, residential buildings, condo lobbies, co-living developments, and retail areas where people need quick access to everyday essentials.

Question 6

Can Viva Riva vending machines be used outdoors?

Accepted Answer

Yes. We offer vending machines specifically designed for outdoor environments, making them suitable for pool areas, terraces, and golf courses where guests need quick access to products.

Question 7

Is there any cost for the hotel?

Accepted Answer

No. There is no upfront investment, no monthly fee, and no maintenance costs. Viva Riva installs and operates the machines, and the hotel earns a share of the revenue generated.

Question 8

What does Viva Riva handle and what does the hotel do?

Accepted Answer

Viva Riva selects the most suitable machine for each location and handles installation, customization, product sourcing, stock monitoring, and maintenance. The hotel only needs to refill the machine when needed.

Question 9

How much staff involvement is required to manage the machine?

Accepted Answer

Very little. Any hotel staff member can refill the machine when needed, there is no need for a dedicated person. We provide simple instructions, and refilling is quick and easy.

Question 10

What products can go inside a Viva Riva vending machine?

Accepted Answer

Each machine offers a curated selection of products guests are likely to need on the spot, depending on the location. This can include items such as sunscreen, swimwear, golf gloves, sunglasses, kids’ products, tech accessories, or other everyday essentials guests may have forgotten during their stay.

Question 11

Can hotels customize the vending machine products?

Accepted Answer

Yes. Each machine is tailored to the property, and we work closely with the hotel to adapt the product selection to the location, guest profile, and specific needs. We aim to be as flexible as possible to create the best experience for each space.

Question 12

How do you choose which products go into the machine?

Accepted Answer

We start by analysing the location, guest profile, and expected demand, and then propose a product selection based on what performs best in similar environments.

Our product packs are used as a starting point for inspiration, especially for properties that want a clear direction. Based on that, we build a tailored selection for each machine.

We focus on high-quality, well-designed products, and the selection is reviewed over time to ensure it continues to perform.

Question 13

How does the vending machine refill system work?

Accepted Answer

Viva Riva monitors stock in real time and sends the products needed to the hotel to keep the machine supplied. When a refill is needed, the hotel simply places the products into the machine following a simple layout. The process is quick and easy.

Question 14

How often do Viva Riva vending machines need refilling?

Accepted Answer

Refilling depends on demand, location, and seasonality. Machines are topped up regularly rather than only when empty, with frequency varying based on how quickly products are selling.

Question 15

How long does it take to install a Viva Riva vending machine?

Accepted Answer

The machine arrives fully prepared, tested, and stocked. Installation simply involves placing it in the designated space and connecting it to power, which takes only a few minutes.

Question 16

What are the technical requirements for a vending machine?

Accepted Answer

The machine requires a standard power connection and stable connectivity for payments and stock monitoring. We handle setup and ensure everything is ready to operate.

Question 17

Can Viva Riva vending machines match the style of a property?

Accepted Answer

Yes. Our machines are designed for premium environments and are made to blend seamlessly into the space, rather than stand out as a typical vending machine.

They are wrapped in a selection of neutral and modern finishes to match the property’s style, with messaging adapted to the location, such as “Guest Essentials” or “Pool Essentials”, at no additional cost. Custom branding, including logos or fully bespoke designs, is also available for an additional fee.

Question 18

How do properties make money from Viva Riva vending machines?

Accepted Answer

Properties earn a percentage of every sale made through the machine. All sales are tracked in real time, with full transparency through a dedicated dashboard where the property can monitor performance, including what is selling and total revenue. Payouts are made monthly, so the property simply receives its share without needing to manage anything.

Question 19

Are Viva Riva vending machines profitable?

Accepted Answer

Yes. Viva Riva machines are placed in premium locations and offer high-quality products from trusted brands that guests are more likely to purchase when needed. This allows for higher margins and stronger overall performance compared to traditional vending machines.

Question 20

What happens after requesting a Viva Riva vending machine?

Accepted Answer

We review the property, define the most suitable machine and product selection, and coordinate the installation. The machine is delivered ready to operate, and we guide the property through a simple onboarding process.

Question 21

Who will support us throughout the process?

Accepted Answer

You will have a dedicated Viva Riva contact supporting you at every stage, from initial planning to ongoing operations, ensuring the process remains simple and seamless.

Frequently Asked Questions